Return policy

At BellaEllaBoutiqueD, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a return policy that complies with U.S. consumer protection laws. Please review our policy below for details on how to process a return.

1. Eligibility for Returns

We accept returns for most items within 30 days of the delivery date. To be eligible for a return, the item must meet the following criteria:

  • Be in its original, unused condition, with all tags and packaging intact.
  • Be free of stains, odors, or any signs of wear or use.
  • Not be a final sale or non-returnable item (e.g., intimate apparel, lingerie, swimwear, and sale items).

2. Non-Returnable Items

The following items are not eligible for return:

  • Final sale items (as stated on the product page)
  • Undergarments, lingerie, swimwear, or intimate apparel for hygiene reasons
  • Personalized or custom items

3. How to Return an Item

To initiate a return:

  1. Contact our customer service team at [email protected] within 30 days of receiving your order. Provide your order number and the reason for your return.
  2. Our team will send you return instructions. Returns must be shipped to the address provided by us.

4. Return Shipping Costs

Unless the item is defective, damaged, or incorrect, in which case we will cover the return shipping cost, the customer is responsible for the return shipping fee. We recommend using a trackable shipping service for returns to ensure safe delivery. If the item was purchased with free shipping, the return shipping cost will be deducted from your refund.

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving the item. We will provide free return shipping and ensure that you receive a full refund or exchange. We sincerely apologize for any inconvenience and will handle the issue promptly.

5. Refund Process

Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card issuer to process and post the refund.

6. Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or item, please return the original item and place a new order for the replacement.

7. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us immediately at [email protected]. We will arrange for a full refund or replacement at no extra cost to you.

8. Policy Changes

We reserve the right to update or modify this Return Policy at any time. Please review the policy regularly to stay informed about our return procedures.

9. Contact Us

If you have any questions or concerns regarding our return policy, please feel free to reach out to us:

Email: [email protected]
Phone Number: +1 (626) 667-9468
Business Address:45231 Ambition St, Fremont, CA 94538, United States